If you’re a business owner who isn’t currently harnessing the power of citations, then you’ll need to learn about these simple SEO-boosting assets.

What are local citations?

Local citations are listings of a business’s information on a third-party site online. As a local business owner, building these citations should be one of the starting points for expanding your visibility and authority online.

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The information included in a local citation is primarily the business name, address, and phone number—also known as NAP data. A link to your website can also often be included, and this link naturally has SEO benefits.

Adding your business information to directories and other third-party websites will help consumers to find your business online. Doing so also serves to boost how authoritative and trustworthy Google considers your business to be—more on this later!

Below you can see a typical example of a local citation.

What are the different types of local citations?

There are two different types of local citations: structured and unstructured.

What are structured citations?

Structured citations are the most common type of local citation. They’re the listings of your business on relevant business directories and third-party websites. These websites are huge, pre-existing databases of business information that Google already trusts.

Examples of business directories are:

• Google Business Profile
• Yelp
• HotFrog
• TripAdvisor

When it comes to structured citations, being listed on the directories that are most relevant to your industry is key.

Then, on the more general directories and other sites, choosing the most appropriate category for your business is essential. This helps Google to understand your products or services and helps the right customers find you. 

Structured citations should include as much up-to-date, key business information as possible. Keeping this up-to-date is where listing management comes in. 

Because there are so many of these directories online, many businesses use tools and citation building services to upload their information and ensure that it stays accurate and up-to-date. If your information is out there on 100 sites, that’s great, but it also needs to be accurate and consistent across all of those sites to maximize the benefits.

Managed services are often the most straightforward way to do this.

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What are unstructured citations?

Unstructured citations are mentions of key business data on a page, but where the information isn’t grouped together. This is likely to happen if your business is mentioned in an online news article or a blog post, such as the example below from Westgate Resorts.

As you can see, the bar’s name is referenced throughout the text, with the address and phone number appearing at the end. 

Think explicit mentions of key business information in:

• local publications
• social media posts
• blog listicles and reviews
• other press materials

This information can include the entirety of a business’s name, address, phone number, and URL, but doesn’t have to. A business merely has to be cited in some way to be considered an unstructured citation. 

Although unstructured citations aren’t as immediately obvious to search engines as the structured variety, they are valuable to local SEO, brand visibility and authority. They are increasingly valuable as AI tools begin to pick them up as content snippets. 

The strength of individual unstructured citations is influenced by three factors:

• Location;
• industry relevance; and
• website authority.

Location

If your business is mentioned on a website that is connected to your local area, then this is likely to be more valuable than a mention on a website with no local connection.

This is true of both the potential SEO value and the potential for local residents to discover your business from this mention.

Industry Relevance

Appearing on websites that are related to your industry or niche is helpful from an SEO perspective. This also helps to put your message in front of interested people.

For example, if you run a bakery, and a nearby café talks about your goods on its website, this could be more valuable than being referenced on a textile company’s website.

Website Authority

Website authority—or domain authority—is important to consider when determining the value of unstructured citations.

If the website the citation appears on has a high domain authority, then this citation will likely be more valuable to you than one from a website with low domain authority. This is because domain authority is a recognized signifier of a website’s rankability in the eyes of Google.

What are the core components of local citations?

NAP information is always the core component of local citations.

Local SEO citations might also feature:

• company website;
• opening hours;
• business description/category;
• driving directions;
• images;
• links to social media profiles; and
• email address.

There may also be additional features, depending on the site in question.

For example, Manta (as seen below) allows businesses to feature NAP citations data, an ‘About’ section, website link, map directions, and opening hours. The site also offers separate tabs within the listing for additional contact information, details, and reviews. 

Links and Citations: Similarities and Differences

Citations and links are both powerful signals that influence local and organic search rankings.

However, it’s not uncommon for people to confuse the meaning and importance of links and citations. It’s important to recognize the difference between them, because to maximize your site’s visibility for localized keywords, you need to build both.

Focusing on one at the expense of the other means that, at best, you won’t be as visible online as you could be, and at worst, you won’t be visible at all (at least not on the 1st page of the search results).

Links and citations are similar in that…

• Both are online references to your business
• Typically, these references appear on 3rd party sites (at least that’s how most SEOs think of them)
• They can exist on the same page at the same time
• Both have the potential to negatively affect your rankings if done incorrectly, and particularly if they go against Google Webmaster Guidelines

They’re different in that…

• A citation must include your Business Name, Address, and Phone Number (NAP), but a link doesn’t have to
• A link must be clickable (i.e. clicking it must take the user to your site), whereas a citation doesn’t have to be
• All citations must be consistent, whereas links should be varied
• Links improve rankings for both the organic search results & local business search results, whereas citations only improve rankings in local results

What do links and citations look like?

Links and citations can take many forms depending on the site and context in which they appear. These are some examples of what both links and citations typically look like…

Links:

this is a link within a phrase
click here
example.com
http://www.example.com

Links can also be embedded within images and widgets.

Citations:

SEOmark, 34 Links Drive, Birmingham, West Midlands, B91 2DL (0330001152)

SEOmark
34 Links Drive
Birmingham
West Midlands
0330001152

SEOmark, 34 Links Drive, Birmingham, UK

SEOmark, located at 34 Links Drive in Birmingham, is run by Mark Walters. You can contact him at 0330001152.

Note: A full citation includes your complete NAP. A partial citation is one that includes only part of your NAP—maybe your name and phone number or name and address. A partial citation is better than nothing, but not as beneficial as a full citation.

Popular Local Citations Sites

There are many different directory sites that you can create listings on.

Some of the best platforms for local businesses to build citations are:

• Foursquare
• Better Business Bureau
• Localworks
• MapQuest
• Yellow Pages
• Angi
• City Data
• Manta

For more extensive lists of citation sites check out our resources:

• Best Business Directories
• Best US Business Directories
• Top Free US Business Directories
• Top Free International Business Directories
• Best Business Directories for Every Industry

Why are citations beneficial for local SEO?

Local citation building is beneficial for SEO because it helps Google, other search engines, and LLMs trust your business’s authenticity and the accuracy of your information.

The core benefits are:

• Foundational trust and authority earning with search engines, as well as customers
• Proving the accuracy of information
• They can provide links
• However, they do confirm information without the need for a link

When Google can see that exactly the same information exists across a number of trusted websites, then this trust can be passed on to your business. NAP citation consistency is therefore particularly important for enjoying the maximum SEO benefit of local citations. This means that your business name, address, and phone number must be accurate across all of the websites on which your business is listed.

Additionally, unstructured citations in particular can work in your business’s favor when it comes to generative AI and its responses to local queries. 

Although links are great, a local citation doesn’t need to link to your business website in order for it to have SEO advantages. Google will identify that your business has been mentioned through the presence of your NAP citations data, and this is enough to influence trust signals towards your brand.

These trust signals then boost your likelihood to appear in local pack and localized organic rankings as well as AI/Answer Engine results. 

What are the benefits of local citations?

Read more

What’s the problem with inaccurate business listings?

Inaccurate citations are problematic because they can cause a decrease in the level of trust Google has in your business. Conflicting information could be seen as misleading, and this can often come down to seemingly insignificant differences, such as spellings and abbreviations. 

For example, if you use a shortened version of your business name on certain sites, but use the business name in full for other listings, then this may appear to be two separate businesses in the eyes of Google. This might mean that less authority is attributed to your website as a result.

Inaccurate business listings can also confuse and deter potential customers. If someone finds your business through a directory but the contact details are incorrect, they may struggle to communicate with you. This could cause them to shift their attention and their money to one of your competitors.

Additionally, if your citations become outdated, such as due to a change in address, then it’s important to resolve this without delay. Accidentally directing potential customers to your old business location could cause frustration for them and the loss of a sale for you. 

What are the business benefits of building citations?

Getting listed on business directories and third-party websites is generally free, making it a cost-effective way to boost awareness of your brand.

When customers search on Google for specific services, business directories will often feature in the results. Therefore, having a presence on these sites can help to put your business in front of more consumers. 

Unstructured citations have the unique benefit of increasing your brand’s organic visibility, reputation, and authority, as well as putting you in the prime position to be picked up by an AI search.

Additionally, a number of local business directory sites allow customers to leave reviews. Positive reviews can go a long way to bolstering your business reputation, so the more sites you can build these assets on, the better!

Ready to build citations?

Now that you understand the advantages of building local citations, you’ll want to get started right away.

Third-party listings management tools can help to streamline the process of building, tracking, and staying on top of your citations.

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Want to do it yourself? We have guides to adding and claiming listings on popular citation sites. These include:

• How to Add or Claim Your Bing Places for Business Listing
• How to Add or Claim an Angi Listing
• How to Add or Claim Your Citysearch Business Listing
• How to Add or Claim Your MerchantCircle Business Listing
• How to Add or Claim Your Cylex Business Listing
• How to Add a Zillow Listing

While some question the role of local citations in the modern search game, recent studies have found that local citations are still seen as a significant trust signal in the eyes of search algorithms. They are a key part of AI search and LLM information sourcing, offering businesses a leg up when climbing the ranks. 

Plus, BrightLocal research showed that business directories make up 37% of organic search results for informational local-intent search terms. 

Considering the role they play in the algorithm, as well as the even more direct ways that they put your business in front of customers, building citations, whether that’s with a local citation building service or by yourself, remains a key part of the local SEO world.

What is a local listing citation? 

Before we jump into how they benefit your SEO, let’s define what a local citation is. A local citation is a mention of your business information on a third-party website. At a minimum, this should include your business name, current address, and phone number.

Additional information, such as your website URL, social media handles, opening hours, service details, and email address, may also appear.

For an even more in-depth breakdown of citations, including a look at the difference between structured and unstructured citations, check out “What Are Local Citations?”.

How do local citations benefit local SEO?

Citations are an essential building block for local SEO success. Research shows that they’re the sixth most significant ranking factor for local pack visibility and tied as the fourth most important signal for local organic search results.

A good spread of NAP data across the web also provides several indirect SEO benefits.

Directory and Review Sites Rank Highly in Google Search

Many of the places where you’d look to build a citation are places like directory listings and review sites. 

These are helpful and popular resources for local consumers and often rank near the top of the search results when a local search is performed. In fact, according to the BrightLocal Business Listing Visibility Study business directories make up almost a third of local-intent organic search results overall (31%).

As a local business owner, you can benefit from this search visibility simply by creating a listing or claiming your profile on popular directory sites and review platforms. Doing so allows you to grow your presence in the search engine results pages (SERPs) without directly competing with powerhouse names such as Yelp or Tripadvisor.

Considering the high volume of traffic that directories like Yelp receive each month, merely ensuring that your business is accurately listed on it could result in a significant uplift in local visibility.

Increase Likelihood of Being Picked Up by AI and LLMs

Recent research has found that directories are key sources of information for AI and LLMs. In particular, Foursquare (which has a deal with ChatGPT) and Yelp seem to be at the forefront of LLM information gathering. In fact, Yelp was found to be used as a source in a third of all searches, and often multiple times in one search.

When the information found on these sites isn’t sufficient, the LLMs move to further directories to crawl for information. Google Business Profile, social media, businesses’ own websites, and even industry niche directories were found to be a regular source of information.

These findings provide an incredibly strong added benefit to local citations: being referenced directly by AI search, one of the fastest-growing search methods.

Become Easier to Find

As a local business, the easier you are to find online, the more likely you are to succeed. Each citation you build provides a direct pathway to your company for anyone interested in connecting with you. 

Assuming that your citations are properly tracked and maintained, they help ensure that the customer has immediate access to vital information such as your opening hours and phone number. After all, 85% of consumers consider the presence of contact information and opening hours an important factor when researching local businesses.

Directory listings also make your business easier to find by those who aren’t searching for a specific company but are looking for a local product or service, such as a plumber or barber. That’s because many consumers naturally turn to directory and review sites to find a local business that can meet their needs. 

Having your information readily available in the right places puts you in front of anyone actively searching for a business like yours. For example, a presence on Angi would be beneficial for service businesses. Yelp is appropriate for a wide variety of local businesses, and Tripadvisor is recommended for travel businesses.

Grow Your Link Profile 

Building links still remains an important factor in SEO success, but it can be difficult and will take time to do well. The good news for local businesses is that many places where you’d naturally look to create a citation also provide the opportunity to link back to your website.

Some sites still allow dofollow links to be created, including Bing and a whole host of industry-specific sites. You can use our complete list of local citation sites offering dofollow and nofollow links to discover new opportunities. 

While local citation building shouldn’t be done purely for links, it’s a great added benefit. There are olenty of other ways to do local link building that can help with your local visibility.

Help to Establish Prominence

Directory sites and other citation sources will often allow users to review local businesses. If you’re keen to improve your local search presence, then this is great news for you. 

This is because it offers you a chance to build a wider pool of positive mentions across the web. The more of these mentions you can obtain, the more prominent and popular your business appears. As ever, reviews are a key part of how consumers view your business.

A secondary advantage is that the reviews themselves are also a ranking factor, giving you double the benefit when it comes to improving your local visibility.

How many citations are good for SEO?

Citations have numerous SEO benefits, so it’s helpful to build as many as possible. Your industry will play a role in how many citations you’ll need to accrue to get an SEO advantage, with some sectors more likely to have a higher number of citations than others. 

Two important things to remember are that not all citations are created equal (so shoot for those on more relevant sites) and that the more popular sites you’re listed on, the more chances you have to get in front of the right eyes…

So when deciding how many citations to aim for, try to balance quality over quantity while still shooting for as many quality opportunities as you can.

Tools like BrightLocal’s Citation Tracker let you see what citations your competitors have. This can help you work out whether it’s a numbers gain in your area, or whether there are any specific sites you need to get listed on.

How do I get my local citations indexed?

It’s not enough to create directory listings and online mentions featuring your NAP data. You also need those pages to be indexed to unlock any SEO benefit.

There are a few ways to encourage indexing, including using a pinging service or creating a page on your site that includes a link to all your citations. You can find more information about how to index citations here.